How to Improve Communication with Hyro AI Assistance

Hyro is a conversational AI that visualizes conversational data across all communications to improve operational efficiencies.

Want to know more about Hyro? Here is a detailed introduction to what the company does, its features, and more.

About Hyro

Hyro is an adaptive communications company, with its flagship product being a conversational AI platform that excels at transforming intricate data into straightforward dialogues using natural language automation.

Hyro's mission is to empower various teams, including operations, IT, support, and engagement, by providing them with the tools to confidently navigate and utilize conversational data across all communication channels. This empowerment leads to substantial improvements in operational efficiencies, thanks to the implementation of intuitive feedback loops that streamline processes and decision-making.

Features of Hyro

AI Assistants

Hyro operates as a versatile conversational AI assistant that integrates with your enterprise within just three days of training. It steps in to handle essential tasks on behalf of the staff, thereby enhancing engagement, streamlining operational efficiency, and enabling scalable growth for your organization.

Conventional Natural Language Understanding (NLU) primarily relies on machine learning and intent-based models. This often entails a lengthy process involving extensive training data, predefined conversational flows, and substantial resource allocation.

In contrast, Hyro's intent-less NLU engine stands out with its exceptional 95% accuracy rate. It successfully handles a vast array of diverse phrasings, syntax variations, writing styles, attributes, and contextual nuances. To put it simply, Hyro's AI assistants engage in conversations much like humans do.

Call Center Automation

AI-powered call center automation is the new way of optimizing customer service by eliminating the need for additional staff to handle high call volumes. Hyro, a prominent provider of AI voice solutions, empowers call centers to enrich customer experiences while shielding support teams from routine tasks, preventing burnout, and averting poor customer experiences.

Typically, call centers without AI automation reach a burnout threshold quickly, resulting in missed calls, long wait times, and poor user experiences, ultimately leading to customer churn and lost revenues. Hyro, however, offers a solution that deflects or fully resolves 65-85% of calls, effectively preventing these issues. Their natural language understanding (NLU)--based smart routing swiftly directs customer queries to the right service departments, bypassing cumbersome audio menus and lengthy wait times.

Conversational Intelligence

Hyro's Conversational Intelligence empowers businesses to gain valuable insights from customer interactions in real-time, enabling data-driven decisions and improved operational efficiencies. This comprehensive platform provides a unified view of the conversational funnel across various communication channels, eliminating siloed reporting.

Applications of Hyro

Scheduling Management

Hyro optimizes scheduling management with automated solutions that maximize provider capacity and improve patient self-service. By streamlining the scheduling cycle, you can alleviate the workload on your support staff and cater to patient preferences.

Scheduling is a leading driver of calls within US health systems, but AI-powered scheduling can drive higher patient satisfaction while reducing support costs. Patients, both new and existing, can effortlessly search for doctors, apply filters for various attributes, and view available time slots to book appointments without human intervention.

Reduce cancellation rates and efficiently fill appointment slots by enabling patients to self-reschedule when they can't make their original appointment. This process provides clear alternatives and simplifies the rescheduling process.

Hyro's solution enables patients to securely verify their appointment time and location, receiving complete appointment details via text message, eliminating the need for follow-up calls and enhancing patient convenience.

IT Help Desk

Hyro manages your IT support services and enhances self-service solutions for both patients and staff using an AI-powered IT Help Desk. Empower patients to take control of their IT needs and bypass lengthy queues.

Over half of IT Help Desk calls stem from password-related issues. With 24/7 call-to-text capabilities, it deflects more than 80% of password reset calls and other common IT inquiries, offering a convenient alternative to traditional calls. Hyro will automatically redirect patients seeking IT assistance to self-service options via SMS, ensuring a smoother and more efficient experience.

Physician Search

Hyro simplifies patients' experience of searching for physicians by enabling them to easily search for and connect with the right healthcare providers. Patients can browse physician profiles and narrow down their search by various attributes, including physician specialty, location, gender, spoken languages, and accepted insurance plans.

Within the physician profiles, patients can access crucial information such as the provider's rating, location, availability, and contact details. Hyro also offers multimodal interaction options, allowing patients to communicate via text, voice, or a combination of both, and view search results in different layouts.