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Top 10 Best Live Chat Software

Live chat software has become a crucial tool for businesses aiming to enhance customer support and engagement.

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This software enables real-time communication between customers and support representatives, offering quick resolutions to queries and issues. With features like chatbots, canned responses, and visitor tracking, businesses can provide personalized assistance efficiently. Live chat also boosts sales by enabling immediate responses to potential leads, guiding them through purchasing decisions. Moreover, the software offers valuable insights through analytics, helping businesses understand customer behavior better. By integrating seamlessly with websites and apps, live chat software has become a cornerstone of modern customer service strategies, fostering stronger customer relationships and increasing conversions.

  • LiveChat
    LiveChat

    LiveChat - The best live chat software overall

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  • HubSpot Live Chat
    HubSpot Live Chat

    HubSpot Live Chat - The best free live chat software

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  • Tidio
    Tidio

    Tidio - Mix of live and chatbot conversations for a bargain price

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  • LiveAgent
    LiveAgent

    LiveAgent - The best live chat and help desk software

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  • Zendesk
    Zendesk

    Zendesk - The popular live chat software platform

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  • Olark
    Olark

    Olark - The best live chat for small business

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  • ClickDesk
    ClickDesk

    ClickDesk - The best live chat with video and voice calling

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  • Social Intents
    Social Intents

    Social Intents - Live chat via Slack or Microsoft Teams

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  • FreshWorks
    FreshWorks

    FreshWorks - Best & Powerful backend environment

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  • SmartSupp
    SmartSupp

    SmartSupp - Best Live chat and chatbot functionality,

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Top 10 Sites for the Live Chat Software

1.

LiveChat

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LiveChat
LiveChat.com is a platform that provides businesses with a chat section to communicate with customers, diagnose network problems, and engage visitors using targeted messages. The chat section enables businesses to provide round-the-clock support and boost sales. The platform also allows businesses to diagnose network problems by providing guidance on how to collect data that can aid in the diagnosis process. Additionally, businesses can engage visitors using targeted messages, which can help them share announcements, introduce new products, and support visitors when they browse through their website. The targeted messages feature includes buttons with predefined messages for customers to send via chat, links to specific pages or resources, and buttons allowing visitors to call a given number directly from the chat. LiveChat.com is a useful tool for businesses looking to improve their customer service and engagement.

Pros

  • pros Real-time Customer EngagementIncreased Conversion RatesEfficient Customer ServiceProactive Customer EngagementCustomization and BrandingIntegration with Other ToolsAnalytics and Insights

Cons

  • consPotential for High WorkloadLimited AvailabilityLanguage and Communication ChallengesDependency on Internet ConnectivityTraining and Skills RequirementsPotential for Miscommunication

2.

HubSpot Live Chat

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HubSpot Live Chat
HubSpot is a software company that provides a suite of tools for marketing, sales, customer service, content management, and operations. The company's software is designed to help businesses scale and improve their customer experience by providing a platform for managing customer interactions across multiple channels. Some of the features of HubSpot's software include email tracking and logging, lead generation tools, and sales follow-up strategies. The company also offers resources for entrepreneurs and startups, such as business plan templates and guides on how to start a business. HubSpot's software is used by businesses of all sizes, from small startups to large enterprises, and the company has been recognized as a leader in the CRM software market.

Pros

  • pros Seamless integration
  • pros Automation features
  • pros Chatbot capabilities
  • pros Detailed reporting and analytics
  • pros Customization options

Cons

  • consHigher-tier plans for advanced features
  • consBest used within the HubSpot ecosystem

3.

Tidio

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Tidio
Tidio is a live chat software that enables businesses to communicate with their website visitors in real-time. It offers a range of features to help businesses automate their customer service, boost conversion rates, and improve overall efficiency with the help of artificial intelligence. Some of the key features of Tidio include chatbots, contact properties, and customizable chat widgets. To get started with Tidio, businesses can create a free account and customize the look of their chat widget. Once the chat widget is installed on the website, businesses can use Tidio to engage with their website visitors, answer their questions, and provide support. Tidio also offers AI-powered chatbots that can help businesses automate their customer service and improve response times. Overall, Tidio is a powerful tool for businesses looking to improve their customer service and engage with their website visitors in real-time. With its range of features and affordable pricing, Tidio is a great choice for small and medium-sized businesses looking to leverage the power of live chat and AI technology.

Pros

  • pros Chatbots and live chat software in one package
  • pros Visual editor with lots of customizations
  • pros Customer and browser insights
  • pros Plenty of integrations and API access

Cons

  • consThe free plan has limitations
  • cons The chatbot's AI capabilities can be basic

4.

LiveAgent

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LiveAgent
LiveAgent is a customer support software that offers both free and paid options for businesses to incorporate into their website as a customer support solution. LiveAgent has been selected as the fastest implementation software, the best live chat software, and an industry leader by customers on prominent review portals. The software offers a native live chat and virtual call center with advanced features like unlimited call recordings and IVR. LiveAgent’s ticketing system is the star of the show that makes everything run smoothly. You can save up to 95% more money, time, and resources by switching to ticketing. The ticketing system can gather all of your communication from every single channel you use and organize it for you in one place. LiveAgent also provides a customizable customer portal with knowledge base and community forums. The software allows personalization of the chat button. LiveAgent is highlighted as a customer communication management software option. The company prides itself on offering comprehensive customer service to build long-term relationships.

Pros

  • pros Easy-to-use dashboard for agents
  • pros Strong integrations with social media channels
  • pros Comprehensive ticketing tools
  • pros In-built CRM and AI insights

Cons

  • consPricing Structure
  • consInterface Customization Limitations
  • consDependency on Internet Connectivity

5.

Zendesk

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Zendesk
Zendesk is a customer service software company that provides an all-in-one support solution for businesses. Their software is designed to help facilitate customer support, including knowledge bases, messaging apps, automation, and more. Zendesk's complete customer service solution is powerful yet easy to use and works right out of the box for a fast time to value. It's designed to help customer service agents work better together, maximizing their time and energy. With more than 1,200 integrations, you can customize your solution and consolidate interactions in one place via support channels like email, chat, and phone. Zendesk's software is scalable and flexible, making it a great option for smaller teams. The company also offers Zendesk for Startups, an omnichannel support solution that empowers young businesses to meet customers where they are. Zendesk's software is used by over 200,000 customers and has won awards for its customer service capabilities.

Pros

  • pros In-depth analytics and reporting
  • pros Plenty of integrations with leading tools and services
  • pros Collaboration features for agents
  • pros Intelligent routing and automation

Cons

  • consDependency on Internet Connectivity
  • consCustomer Support Limitations

6.

Olark

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Olark
Olark is a live chat software that provides sales, marketing, and customer support services for businesses. It allows businesses to engage with their customers in real-time and gather user insights to improve their sales and support services. Olark's features include easy data access, transcript archive, and unlimited integrations. The software has been used by businesses to increase conversion rates, lower call volumes, and decrease repetitive inquiries. Olark is a distributed team with members around the world. It is a browser-based live chat console that enables its users to track leads, drive sales, and provide top-tier support. Olark can be integrated with other software such as Zendesk Support. Some of Olark's competitors include LivePerson, LiveChat, and Drift.

Pros

  • pros Excellent searchable transcript function
  • pros Team management and reporting tools included
  • pros Power-Ups for real-time engagement and enhanced support
  • pros Lots of customization options

Cons

  • consSimple and intuitive interface
  • cons Customizable chat widgets
  • cons Extensive integration options
  • cons Robust reporting and analytic

7.

ClickDesk

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ClickDesk
ClickDesk is a live chat and support software that allows businesses to interact with their website visitors in real-time and provide customer support. It offers various features and integrations to enhance customer engagement and boost conversions. Here is an overview of ClickDesk's business: - Live Chat: Chat with website visitors in real-time to address their queries and provide assistance. - Voice and Video Chat: Conduct voice and video chats with visitors directly from the browser, without the need for installation. - Help Desk Integration: ClickDesk's help desk software is integrated with the live chat tool to manage and resolve customer issues effectively. - Social Media Integration: Add social media buttons to the chat widget, allowing visitors to connect with your brand on multiple platforms. - Mobile App: Use ClickDesk's streamlined Android app to manage chats and helpdesk tickets on the go. - Analytics and Reports: Access advanced reports and metrics to gain insights and make informed business decisions. ClickDesk aims to provide a user-friendly and comprehensive solution for businesses to engage with their customers and provide efficient support.

Pros

  • pros Combines live chat
  • pros voice calling
  • pros Video chat functionalities
  • pros Social media integration
  • pros Mobile apps
  • pros Affordable pricing

Cons

  • consLimited customization options
  • cons Occasional connectivity issues with voice and video calls
  • cons Some users report slower customer support responses

8.

Social Intents

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Social Intents
Social Intents is a live chat software that allows companies to communicate with their customers through the collaboration tools they already use, such as Microsoft Teams and Slack. Social Intents offers a chatbot feature called ChatGPT that can be trained on a company's website data to answer customer questions. The software is designed to provide real-time customer support and engage potential customers to increase online revenue. Social Intents integrates with MS Teams and Slack, allowing companies to use their existing workflow without switching between different tools. The software has over 75,000 customers who use it to grow their businesses. The company offers a free trial for those who want to try the software before purchasing it.

Pros

  • pros Live chat with lead capture and conversion features
  • pros Integration with popular CRM platforms
  • pros Automated messages
  • pros Real-time visitor monitoring

Cons

  • consLimited customization options for chat widget appearance
  • cons Higher pricing plans for advanced features
  • cons Lacks some reporting capabilitie

9.

FreshWorks

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FreshWorks
Freshworks is a software company that provides modern SaaS solutions to solve complex business problems. The company aims to make work faster, easier, and more human by providing easy-to-use business software. Freshworks offers a range of products, including Freshdesk Omnichannel and Freshchat, which help accelerate e-commerce sales and enable departments outside of IT, such as HR, facilities, legal, and finance, to securely provide uninterrupted service delivery within each department. The company also provides tools to help businesses build the perfect sales process in seven easy steps. Freshworks values its customers and proactively works with them to achieve the results they want. The company has a mission to change the nature of work and give more people a chance to succeed. Freshworks is established under the laws of Delaware and has its registered office at 16192 Coastal Highway.

Pros

  • pros Powerful backend environment for aligned conversations
  • pros Live chat and chatbot functionality in one
  • pros Tracking and analytics for customer insights
  • pros Unified messaging API

Cons

  • consHigher pricing plans
  • cons advanced features require higher-tier plans
  • cons Occasional system performance issues

10.

SmartSupp

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SmartSupp
Smartsupp is a live chat, chatbot, and video recording software that helps businesses save time and convert visitors into loyal customers. The software is trusted by over 100,000 active customers worldwide and has been shown to increase conversion rates and sales leads. Smartsupp is a sales channel that allows businesses to communicate with prospects and customers securely. The software is available as both a free and paid version, with the free version being suitable for small businesses. Smartsupp's features include live chat, chatbots, video recordings, and personal settings. The software is designed to help businesses communicate effectively with customers and increase sales.

Pros

  • pros Customer journey recording and insights
  • pros Live chat and chatbot functionality
  • pros Convenient customizations for your chat widget
  • pros Excellent back-end environment

Cons

  • consThe reporting and analytics features limited
  • cons Occasional delays in chat notifications
  • cons The chatbot's AI capabilities can be basic

Criteria for the Best Live Chat Software

  • User-friendly Interface: The best live chat software should have an intuitive and user-friendly interface that is easy to navigate for both the support agents and customers. It should offer a seamless chat experience without any technical complexities.

  • Real-time Communication: The best live chat software should provide real-time communication capabilities, allowing instant interaction between support agents and customers. Features like live chat, instant messaging, and typing indicators ensure a smooth and responsive conversation.

  • Multi-channel Support: It's essential for live chat software to support multiple channels, including websites, mobile apps, social media platforms, and messaging apps. This ensures that customers can connect with businesses through their preferred communication channels.

  • Customization and Branding: The best live chat software should allow businesses to customize the chat widget to match their brand identity. Customizable chat windows, colours, logos, and pre-chat surveys help create a consistent and branded customer experience.

  • Proactive Engagement: An excellent live chat software should offer proactive engagement features such as automated greetings, chat invitations, and chat triggers. These features enable businesses to initiate conversations and engage with customers before they even ask for help.

  • Integration Capabilities: Integration with other business tools and platforms, such as CRM systems, helpdesk software, and analytics tools, is crucial. The best live chat software should seamlessly integrate with existing systems to streamline workflows and access customer data.

  • Reporting and Analytics: Comprehensive reporting and analytics features allow businesses to track key metrics like response time, chat duration, customer satisfaction, and agent performance. These insights help in evaluating the effectiveness of live chat support and making data-driven improvements.

  • Mobile Compatibility: As mobile usage continues to rise, the best live chat software should have mobile-friendly apps or responsive web interfaces. This ensures that businesses can provide support to customers who prefer using mobile devices.

  • Security and Data Privacy: Protecting customer data and ensuring privacy is paramount. The best live chat software should adhere to industry-standard security measures, such as encryption, secure data storage, and compliance with data protection regulations like GDPR.

  • Scalability and Flexibility: The best live chat software should be scalable to accommodate business growth and flexible enough to adapt to changing requirements. It should offer different pricing plans and packages to cater to businesses of all sizes.

By considering these criteria, businesses can evaluate and choose the best live chat software that aligns with their specific needs and delivers exceptional customer support experiences.


In what scenarios can The Best Live Chat Software be used?

E-commerce

Live chat software is invaluable for online retailers, allowing them to engage with customers in real-time, answer product questions, provide recommendations, and assist with the purchasing process.

Customer Support

Live chat software is ideal for customer support teams, enabling them to offer immediate assistance and resolve issues efficiently. It allows support agents to handle multiple conversations simultaneously, provide personalised support, and access customer information to deliver a superior customer experience.

Sales and Lead Generation

Live chat software can be utilised by sales teams to engage website visitors, qualify leads, and guide them through the sales funnel. It facilitates real-time conversations, enables proactive outreach, and increases the chances of converting leads into customers.

Help Desk and IT Support

Live chat software is beneficial for IT support teams and help desk services. It enables support agents to provide technical assistance, troubleshoot issues, and guide users through problem-solving steps in real-time.

Booking and Reservations

Industries such as travel, hospitality, and event management can leverage live chat software to handle booking inquiries, assist with reservations, and provide personalised recommendations to customers.

Professional Services

Live chat software can be used by professional service providers, including law firms, consulting agencies, and healthcare providers, to offer real-time support, answer client queries, and schedule appointments.

Education and eLearning

Educational institutions, eLearning platforms, and online tutors can utilise live chat software to facilitate communication between students and instructors. It allows students to ask questions, seek clarification, and receive timely guidance.

Real Estate

Live chat software is useful for real estate agencies and agents to engage with potential buyers or renters, provide property information, schedule viewings, and assist with inquiries related to property listings.

Financial Services

Banks, insurance companies, and financial institutions can employ live chat software to offer personalised financial guidance, answer account-related questions, and provide support for transactions and applications.

Non-Profit Organisations

Live chat software can be utilised by non-profit organisations to engage with volunteers, donors, and beneficiaries. It allows for real-time communication, answering queries, providing information about programs and events, and collecting donations.


The Importance of The Best Live Chat Software in Customer Support:

Customer support plays a pivotal role in shaping customer satisfaction, loyalty, and overall business success. In this digital age, where consumers expect instant responses and seamless communication, live chat software has emerged as a vital tool for providing exceptional customer support. Here's why The Best Live Chat Software is essential in customer support:

Real-time Assistance

Live chat software enables businesses to offer real-time assistance to customers. It allows support agents to engage in instant conversations, addressing queries, resolving issues, and providing immediate solutions. This instant support enhances customer satisfaction by eliminating long waiting times and demonstrating a commitment to prompt service.

Convenience and Accessibility

Live chat software provides a convenient and accessible channel for customers to seek support. They can connect with support agents from anywhere, using their preferred devices, such as smartphones, tablets, or computers. This accessibility helps in creating a seamless customer experience and fostering customer loyalty.

Personalised Support

The Best Live Chat Software allows businesses to offer personalised support to customers. Agents can access customer information, chat history, and purchase records, enabling them to provide tailored recommendations and solutions. This personalised approach enhances customer engagement, builds rapport, and strengthens customer relationships.

Multi-channel Integration

Live chat software can integrate with various communication channels, including websites, mobile apps, social media platforms, and messaging apps. This integration ensures that businesses can provide support across multiple touchpoints, meeting customers' preferences and increasing convenience.

Efficiency and Productivity

Live chat software streamlines support processes, increasing the efficiency and productivity of support agents. Features such as canned responses, knowledge bases, and chat routing help agents handle multiple conversations simultaneously, reduce response times, and improve overall support team performance.

Proactive Engagement

The Best Live Chat Software offers proactive engagement capabilities. Automated greetings, chat invitations, and proactive chat triggers allow businesses to initiate conversations with customers, offering assistance before they even reach out. This proactive approach showcases attentiveness and demonstrates a commitment to customer satisfaction.

Analytics and Insights

Live chat software provides valuable analytics and insights into customer support operations. Businesses can track key metrics such as response times, customer satisfaction ratings, chat volumes, and agent performance. These insights help in identifying trends, improving processes, and making data-driven decisions to enhance the overall support experience.

Cost-effectiveness

Implementing live chat software can be cost-effective compared to traditional support channels like phone support. It reduces call volumes, allows agents to handle multiple chats simultaneously, and automates repetitive tasks, resulting in lower operational costs and increased efficiency.

Customer Satisfaction and Loyalty

The availability of instant support and personalised assistance through live chat software significantly contributes to customer satisfaction. When customers feel heard, supported, and their issues are resolved promptly, they are more likely to remain loyal to the brand, recommend it to others, and contribute to positive word-of-mouth.

The Best Live Chat Software is essential in customer support due to its ability to provide real-time assistance, convenience, personalised support, and proactive engagement. It enhances efficiency, productivity, and cost-effectiveness while fostering customer satisfaction, loyalty, and long-term business success.

Live chat software comes in a variety of options, including both free and paid versions. While there are free live chat software available, they typically have limitations on features, usage, or the number of chat agents supported.

Free live chat software often provides basic functionalities such as real-time messaging, chat history, and basic customization options. However, advanced features like chat routing, proactive engagement, integration capabilities, and robust analytics are often limited to paid versions or higher-tiered pricing plans.

The pricing structure of live chat software varies across providers. Some software providers offer tiered pricing plans based on the number of chat agents, while others may charge a flat fee or offer custom pricing based on specific business needs. Additionally, some live chat software may offer add-ons or additional features that come at an extra cost.

It is important to carefully evaluate the features, limitations, and pricing options of different live chat software providers to choose the one that best fits your business requirements and budget. Some businesses may find value in investing in a paid version that offers more advanced features and comprehensive support, while others may opt for free options that meet their basic needs.

Live chat software comes in a variety of options, including both free and paid versions. While there are free live chat software available, they typically have limitations on features, usage, or the number of chat agents supported.

Free live chat software often provides basic functionalities such as real-time messaging, chat history, and basic customization options. However, advanced features like chat routing, proactive engagement, integration capabilities, and robust analytics are often limited to paid versions or higher-tiered pricing plans.

The pricing structure of live chat software varies across providers. Some software providers offer tiered pricing plans based on the number of chat agents, while others may charge a flat fee or offer custom pricing based on specific business needs. Additionally, some live chat software may offer add-ons or additional features that come at an extra cost.

It is important to carefully evaluate the features, limitations, and pricing options of different live chat software providers to choose the one that best fits your business requirements and budget. Some businesses may find value in investing in a paid version that offers more advanced features and comprehensive support, while others may opt for free options that meet their basic needs.


Is Live Chat Software free?

Live chat software comes in a variety of options, including both free and paid versions. While there are free live chat software available, they typically have limitations on features, usage, or the number of chat agents supported.

Free live chat software often provides basic functionalities such as real-time messaging, chat history, and basic customization options. However, advanced features like chat routing, proactive engagement, integration capabilities, and robust analytics are often limited to paid versions or higher-tiered pricing plans.

The pricing structure of live chat software varies across providers. Some software providers offer tiered pricing plans based on the number of chat agents, while others may charge a flat fee or offer custom pricing based on specific business needs. Additionally, some live chat software may offer add-ons or additional features that come at an extra cost.

It is important to carefully evaluate the features, limitations, and pricing options of different live chat software providers to choose the one that best fits your business requirements and budget. Some businesses may find value in investing in a paid version that offers more advanced features and comprehensive support, while others may opt for free options that meet their basic needs.

Conclusion

In the fast-paced world of customer support, having the right live chat software and apps can make all the difference in providing exceptional customer experiences. As we conclude our exploration of the top 10 best live chat software and apps for 2023, it's clear that businesses have a plethora of options to choose from, each offering unique features and capabilities.

From user-friendly interfaces and real-time communication to multi-channel support and integration capabilities, these top contenders excel in their respective areas. The best live chat software and apps for 2023 go beyond simply facilitating customer interactions; they empower businesses to streamline support processes, personalise customer experiences, and drive overall business growth.

Whether you're an e-commerce business seeking to increase conversions, a customer support team aiming to enhance response times, or a service provider looking to deliver exceptional assistance, there's a live chat software or app on this list that can meet your specific needs.

As we look ahead to 2023, the customer support landscape will continue to evolve, and new technologies and advancements will emerge. It's important for businesses to stay updated and adapt to changing customer expectations. Regularly evaluating and reassessing the live chat software and apps in use will ensure that businesses can continue to deliver outstanding support experiences in the years to come.

By embracing the power of live chat software and apps, businesses can foster strong customer relationships, boost satisfaction levels, and gain a competitive edge in today's customer-centric market. So, take the time to explore the top contenders, find the perfect fit for your business, and elevate your customer support to new heights in 2023 and beyond.

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