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Top 10 Best Computer Telephony Integration Software

Looking for Computer Telephony Integration Software? We have made a list from the very best choice. Go ahead and find out their features.

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Computer Telephony Integration Software is a type of software that enables the integration of computer systems with telephone systems. It allows users to access telephone services from their computer, such as making and receiving calls, sending and receiving faxes, and managing voicemail. It also allows for the automation of certain tasks, such as call routing, call forwarding, and automated attendant services. This software can be used to improve customer service, increase efficiency, and reduce costs. Below is a list of recommended sites that we have compiled for Top Computer Telephony Integration Software. You can click directly to these sites.
  • VoIP.ms
    VoIP.ms

    VoIP.ms - Voip.ms is a VoIP service provider.

    See It
  • Vocalcom
    Vocalcom

    Vocalcom

    Omnichannel customer engagement platform

    Advanced analytics for performance tracking

    See It
  • Convoso
    Convoso

    Convoso - Lead generation and call center software platform

    Automated Conversations

    Natural Language Processing

    See It

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  • CallHippo
    CallHippo

    CallHippo - Simplify your business communication with ease

    Automated Call Recording

    VoIP Calling

    See It
  • Twilio
    Twilio

    Twilio - Cloud communications platform for building SMS and voice applications

    SMS Messaging

    Voice Calls

    See It
  • Zendesk Talk
    Zendesk Talk

    Zendesk Talk

    Call recording

    Real-time call monitoring

    See It
  • PhoneBurner
    PhoneBurner

    PhoneBurner - Efficient phone dialing software for sales teams

    Power dialing

    CRM integration

    See It
  • Aspect Software
    Aspect Software

    Aspect Software

    Omnichannel customer engagement platform

    Advanced analytics for data-driven insights

    See It
  • NICE inContact
    NICE inContact

    NICE inContact - Cloud-based contact center software and solutions provider

    Easy to use

    Customizable

    See It
  • Genesys
    Genesys

    Genesys - Customer experience and contact center solutions provider

    Automated customer service

    AI-driven analytics

    See It

Top 10 Sites for the Computer Telephony Integration Software

1.

VoIP.ms

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VoIP.ms is a Voice over Internet Protocol (VoIP) service provider that offers a range of features for businesses. VoIP allows businesses to consolidate their communication channels, such as voice calls, video conferencing, instant messaging, and more. With VoIP.ms, businesses can control their call flow and define how their incoming calls should be routed depending on the time of the day. Since SIP phones don’t need dedicated landlines, it’s easier to scale an office with VoIP. VoIP.ms offers a Pay-as-You-Go pricing model, which allows businesses to save money on their phone system. VoIP solutions aimed at businesses have evolved into unified communications services that treat all communications as discrete units that can all be delivered via any means and to any handset, including cellphones. VoIP.ms is one of the VoIP service providers targeting the small-to-medium business (SMB) market.

Pros

  • pros Affordable and flexible pricing
  • pros Reliable and high-quality service
  • pros Wide range of features

Cons

  • consLimited customer support
  • consPotential call quality issues

2.

Vocalcom

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Vocalcom.com is a cloud-based contact center software that helps businesses manage customer interactions. It offers a range of features, including call routing, IVR, automated voice recognition, and real-time analytics. It also provides a range of integrations, such as CRM, social media, and web chat. With Vocalcom, businesses can easily manage customer interactions, improve customer service, and increase customer satisfaction. It is a powerful and cost-effective solution for businesses of all sizes.

3.

Convoso

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Convoso.com is an AI-powered customer engagement platform that helps businesses automate customer conversations. It provides a suite of tools to help businesses create automated conversations, manage customer data, and track customer engagement. With its powerful AI engine, Convoso.com can help businesses quickly respond to customer inquiries, provide personalized customer service, and increase customer satisfaction. It also offers analytics and reporting tools to help businesses measure the success of their customer engagement efforts.

Pros

  • pros Efficient lead management software
  • pros Advanced call center technology
  • pros Customizable and scalable solutions

4.

CallHippo

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Callhippo.com is a cloud-based phone system that helps businesses make and receive calls from anywhere in the world. It offers features such as virtual numbers, call forwarding, call recording, IVR, and more. It also provides a mobile app for iOS and Android devices, allowing users to make and receive calls on the go. With Callhippo, businesses can easily manage their calls, save time, and increase productivity. It is a reliable and cost-effective solution for businesses of all sizes.

Pros

  • pros Affordable and flexible pricing
  • pros Easy to set up
  • pros Excellent customer support

Cons

  • consLimited international calling options
  • consHigh monthly subscription fees

5.

Twilio

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Twilio.com is a cloud communications platform that enables developers to integrate messaging, voice, and video capabilities into their applications. It provides a simple and scalable API, allowing businesses to build personalized communication experiences for their customers. With Twilio, developers can easily send SMS, make and receive calls, and embed video chat functionality into their websites or mobile apps. It offers a reliable and flexible solution for businesses to enhance their customer engagement and communication strategies.

Pros

  • pros Reliable and scalable communication platform
  • pros Easy integration with existing systems
  • pros Extensive developer-friendly documentation

Cons

  • consLimited international coverage
  • consHigh pricing for usage

6.

Zendesk Talk

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Zendesk Talk is a cloud-based phone system that helps businesses provide better customer service. It offers features such as call routing, automated greetings, and voicemail transcription, as well as integration with other Zendesk products. It also provides analytics to help businesses understand customer needs and improve their customer service. With Zendesk Talk, businesses can provide better customer service and improve customer satisfaction.

7.

PhoneBurner

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PhoneBurner is an automated dialing and lead management system designed to help sales teams increase their productivity. It offers a suite of features including automated dialing, lead tracking, call recording, and analytics. It also provides users with the ability to customize their campaigns, create custom scripts, and track their progress. With PhoneBurner, users can quickly and easily reach more prospects, close more deals, and increase their sales.

Pros

  • pros Efficient and time-saving dialing
  • pros Increased sales productivity and effectiveness
  • pros Streamlined and organized communication

8.

Aspect Software

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Alvaria.com is an online platform that provides users with a wide range of services. It offers a variety of products and services, including web hosting, domain registration, website design, e-commerce solutions, and more. It also provides users with a secure and reliable platform to manage their online presence. With Alvaria.com, users can easily create and manage their websites, and access a variety of tools and resources to help them succeed online.

9.

NICE inContact

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Nice.com is an online platform that helps users to find and book the best activities, tours, and attractions around the world. It offers a wide range of experiences, from sightseeing tours to adventure activities, all at the best prices. With Nice.com, users can easily compare prices, read reviews, and book their perfect experience in just a few clicks. The platform also provides helpful information about each activity, such as duration, location, and availability. With Nice.com, users can make the most of their travels and discover the best activities in any destination.

Pros

  • pros Advanced cloud contact center
  • pros Enhanced customer experience management
  • pros Scalable and flexible solutions

10.

Genesys

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Genesys.com is a customer experience platform that helps businesses create meaningful customer experiences. It provides a suite of cloud-based solutions that enable companies to deliver personalized, omnichannel customer service, automate customer service processes, and gain insights into customer behavior. With Genesys, businesses can create a unified customer experience across all channels, from voice to digital, and provide customers with the best possible service.

Pros

  • pros Versatile customer experience solutions
  • pros Advanced AI-powered contact center
  • pros Scalable and flexible platform

Frequently Asked Questions About Computer Telephony Integration Software

less What features does Computer Telephony Integration Software offer?

Computer Telephony Integration (CTI) Software offers features like call routing, screen pop-ups, call logging, and automatic call dialing. It integrates telephony systems with computers, enhancing call management, customer interactions, and data synchronization.

less How does Computer Telephony Integration Software improve customer service?

Computer Telephony Integration Software improves customer service by integrating phone systems with computer systems, allowing agents to access customer information quickly, automate call routing, and provide personalized service. This leads to faster response times, improved efficiency, and enhanced customer satisfaction.

less What are the benefits of using Computer Telephony Integration Software?

Computer Telephony Integration Software allows businesses to streamline communication processes, reduce costs, improve customer service, and increase efficiency by integrating telephone systems with computer systems.

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