Top 7 Best Unified Communications

Looking for Unified Communications? We have made a list from the very best choice. Go ahead and find out their features.

Advertisement

Unified Communications (UC) is a term used to describe the integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, data sharing, and more. UC enables users to communicate in a variety of ways, from any device, in any location. It also allows for the integration of communication services with business processes, such as customer relationship management and enterprise resource planning. UC can help organizations improve collaboration, reduce costs, and increase productivity. It can also help to improve customer service and increase customer satisfaction.
  • Mitel
    Mitel

    Mitel - Mitel: Unified Communications Solutions.

  • avaya
    avaya

    avaya - Avaya: Unified Communications Solutions.

    Phone systems

    Support

  • Vonage
    Vonage

    Vonage - Best for reliability with 99.99% uptime

  • Advertisement

  • cisco
    cisco

    cisco - Cisco: Innovative technology solutions.

    Network Security

    Collaboration

  • Zoom
    Zoom

    Zoom - Video conferencing for remote meetings.

  • RingCentral
    RingCentral

    RingCentral - Best Volp provider overall

  • 8x8.com
    8x8.com

    8x8.com - Online marketplace for custom products.

    Video Conferencing

    Collaboration

Top 10 Sites for the Unified Communications

1.

Mitel

less
Mitel.com is a website that provides business communication and collaboration solutions. The company offers a range of products and services, including business phone systems, collaboration software, and call center software. Mitel's products are designed to help businesses of all sizes improve their communication and collaboration capabilities, allowing them to work more efficiently and effectively. The website provides user guides and installation instructions for their products, as well as articles on various aspects of business communications and collaboration. Mitel's goal is to help organizations streamline their communication processes and improve their overall productivity.

Pros

  • pros Reliable and scalable communication solutions
  • pros Advanced features and functionality
  • pros Seamless integration with existing systems

2.

avaya

less
Avaya.com is a global leader in enterprise communications systems, software and services. It provides unified communications, contact centers, networking and related services to businesses of all sizes around the world. Avaya's solutions enable organizations to improve customer experience, increase productivity, and reduce costs. Avaya's portfolio includes a wide range of products and services, including IP telephony, unified communications, contact center, networking, and cloud solutions. Avaya also offers professional services, such as consulting, implementation, and support. Avaya's solutions are designed to help organizations of all sizes to improve customer experience, increase productivity, and reduce costs.

Pros

  • pros Reliable and scalable communication solutions
  • pros Advanced features and functionality
  • pros Excellent customer support services

Cons

  • consExpensive communication solutions
  • consLimited customer support options

3.

Vonage

less
Vonage is a cloud communications provider that offers flexible and scalable voice, messaging, video, and data capabilities across Unified Communications, Contact Centers, and Communications APIs. The company was founded in 1998 as Min-X, a provider of residential telecommunications services based on voice over Internet Protocol (VoIP), and changed its name to Vonage in 2001. Vonage has shifted its primary focus to business cloud communications in the mid-2010s and offers cloud communications and calling plans for residential customers and businesses, including small and medium-sized businesses, mid-market companies, and enterprises. Vonage's products and services include: - **Communications APIs**: Reach and engage customers across messaging, voice, video, and more. - **Unified Communications**: Unify global business communications channels to work better together. - **Contact Centers**: Provide agents with tools and insights to boost customer satisfaction. - **Conversational Commerce**: Turn conversations into sales by engaging customers on their favorite channel. Vonage has a wide range of compliance certifications across its product lines that are independently tested and audited by third parties, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. The company also adheres to global privacy standards through GDPR. Vonage's Network Operations Center proactively monitors network safety 24/7/365, with a 99.999% uptime SLA.

Pros

  • pros Highly scalable
  • pros Attractive mobile apps
  • pros Great CRM integrations

Cons

  • consNo free trial or test version
  • consLimited live support

4.

cisco

less
Cisco is a multinational technology company that designs, manufactures, and sells networking equipment. The company's products and services include routers, switches, wireless access points, security devices, and collaboration tools. Cisco's networking equipment is used by businesses and organizations of all sizes to connect devices and share data across networks. The company also provides software and services to manage and secure these networks. Cisco's customers include service providers, small and medium-sized businesses, and large enterprises. With a focus on innovation and customer satisfaction, Cisco continues to be a leader in the networking industry.

Pros

  • pros Reliable
  • pros Secure
  • pros Innovative

Cons

  • consCostly
  • consComplex

5.

Zoom

less
Zoom.us is a cloud-based video conferencing platform that enables users to connect with each other from anywhere in the world. It offers a range of features, including high-definition video and audio, screen sharing, and the ability to record meetings. Zoom.us also provides a suite of collaboration tools, such as chat, whiteboarding, and file sharing. It is designed to be easy to use and accessible to all, making it an ideal solution for businesses of all sizes. Zoom.us is a great way to stay connected with colleagues, customers, and partners, no matter where they are located.

Pros

  • pros Easy to use interface
  • pros Reliable video and audio
  • pros Wide range of features

Cons

  • consPrivacy concerns
  • consSecurity vulnerabilities

6.

RingCentral

less
RingCentral is a cloud-based communications platform that provides businesses with a comprehensive suite of business phone, messaging, video, and collaboration tools. It enables businesses to communicate with customers, colleagues, and partners from any device, anywhere in the world. RingCentral's features include voice, video, messaging, conferencing, contact center, and team collaboration tools, as well as integrations with popular business applications. It also offers a range of services, such as analytics, reporting, and customer support. RingCentral is designed to help businesses of all sizes improve their communication and collaboration capabilities.

Pros

  • pros Free trial
  • pros 3rd-party integrations
  • pros Great mobile apps

Cons

  • consA little expensive
  • consBasic plan is limited

7.

8x8.com

less
8x8.com is a cloud-based communications platform that provides businesses with a suite of integrated products for voice, video, chat, contact center, and enterprise-class API solutions. 8x8's products are designed to help businesses of all sizes improve customer experience, increase employee productivity, and reduce costs. 8x8's services are available in over 40 countries and are used by over one million businesses worldwide. 8x8's products are designed to be easy to use and integrate with existing business systems, making them ideal for businesses of all sizes. 8x8's products are also designed to be secure and reliable, ensuring that businesses can trust their communications platform.

Pros

  • pros Reliable and secure communication
  • pros Advanced features and integrations
  • pros Excellent customer support services

Cons

  • consLimited customization options
  • consHigh monthly subscription fees

Frequently Asked Questions About Unified Communications

less What are the benefits of using Unified Communications?

Unified Communications (UC) offers many benefits, including improved collaboration, increased productivity, and cost savings. UC allows users to access multiple communication tools from one platform, such as voice, video, and instant messaging. This makes it easier to connect with colleagues, customers, and partners. UC also provides better security, as all communication is encrypted and stored in one place. Additionally, UC can help reduce travel costs, as it allows for virtual meetings and conferences. Finally, UC can help improve customer service, as it allows for faster response times and better customer engagement.

less How can Unified Communications help improve customer service?

Unified Communications can help improve customer service by allowing customer service representatives to access customer information quickly and easily, as well as providing them with the ability to communicate with customers in real-time via voice, video, and text. This can help reduce customer wait times and improve customer satisfaction. Additionally, Unified Communications can help streamline customer service processes, allowing customer service representatives to quickly and efficiently respond to customer inquiries.

less What are the security considerations for implementing Unified Communications?

Security considerations for implementing Unified Communications include ensuring secure access to the system, encrypting data, protecting against malware, and implementing authentication and authorization protocols. Additionally, it is important to monitor user activity and ensure that all communications are compliant with relevant regulations.

Similar Topic You Might Be Interested In