Top 10 Best VoIP Call Center Solutions

Five9.com is a cloud-based call center software company that provides a suite of applications to manage inbound, outbound, and blended contact centers. The company's software allows businesses to manage customer interactions across multiple channels, including voice, email, chat, and social media. Five9.com's platform includes features such as automatic call distribution, interactive voice response, predictive dialing, and workforce management. The software is designed to improve customer service, increase agent productivity, and reduce costs. Five9.com serves a variety of industries, including healthcare, financial services, retail, and telecommunications.

Dialpad is a cloud-based communication platform that offers a range of services for businesses. The platform provides voice, video, messaging, and conferencing capabilities, as well as AI-powered features such as transcription and analytics. Dialpad also offers customizable phone tree templates for businesses to manage incoming calls and route them to the appropriate department or operator. The platform integrates with email and calendar tools, allowing users to easily schedule and join meetings. Dialpad also offers a Business Intelligence tool that provides insights into call data and performance metrics. In 2017, Dialpad introduced a free version of its platform for small businesses. Dialpad prioritizes privacy and security, with detailed terms and conditions and privacy policies available on their website.

Avaya.com is a global leader in enterprise communications systems, software and services. It provides unified communications, contact centers, networking and related services to businesses of all sizes around the world. Avaya's solutions enable organizations to improve customer experience, increase productivity, and reduce costs. Avaya's portfolio includes a wide range of products and services, including IP telephony, unified communications, contact center, networking, and cloud solutions. Avaya also offers professional services, such as consulting, implementation, and support. Avaya's solutions are designed to help organizations of all sizes to improve customer experience, increase productivity, and reduce costs.

Vonage is a cloud communications provider that offers flexible and scalable voice, messaging, video, and data capabilities across Unified Communications, Contact Centers, and Communications APIs. The company was founded in 1998 as Min-X, a provider of residential telecommunications services based on voice over Internet Protocol (VoIP), and changed its name to Vonage in 2001. Vonage has shifted its primary focus to business cloud communications in the mid-2010s and offers cloud communications and calling plans for residential customers and businesses, including small and medium-sized businesses, mid-market companies, and enterprises. Vonage's products and services include: - **Communications APIs**: Reach and engage customers across messaging, voice, video, and more. - **Unified Communications**: Unify global business communications channels to work better together. - **Contact Centers**: Provide agents with tools and insights to boost customer satisfaction. - **Conversational Commerce**: Turn conversations into sales by engaging customers on their favorite channel. Vonage has a wide range of compliance certifications across its product lines that are independently tested and audited by third parties, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. The company also adheres to global privacy standards through GDPR. Vonage's Network Operations Center proactively monitors network safety 24/7/365, with a 99.999% uptime SLA.

Talkdesk is a global cloud contact center leader that provides AI-powered customer service solutions. It offers a cloud-based contact center platform that helps enterprises modernize their customer service and streamline business communications. Talkdesk's CX Cloud empowers businesses to manage all aspects of customer contact and care in-house and across multiple channels. With features like conversational AI, Live Agent Assist, and multi-level IVR, Talkdesk enables advanced customer self-service options and frees up agents to provide quick and convenient support. Talkdesk also offers over 60 out-of-the-box integrations, allowing users to easily bring their favorite business tools into the Talkdesk interface. The software has received positive reviews for its user-friendly interface and valuable reports. Pricing for Talkdesk starts at $75 per user/month and goes up to $125 per user/month.

Cisco is a multinational technology company that designs, manufactures, and sells networking equipment. The company's products and services include routers, switches, wireless access points, security devices, and collaboration tools. Cisco's networking equipment is used by businesses and organizations of all sizes to connect devices and share data across networks. The company also provides software and services to manage and secure these networks. Cisco's customers include service providers, small and medium-sized businesses, and large enterprises. With a focus on innovation and customer satisfaction, Cisco continues to be a leader in the networking industry.

Nectar Desk is a call center software that helps businesses handle, manage, and report on client interactions from various communication channels. Here is an introduction to Nectar Desk and its business in 100 words: Nectar Desk offers a cloud-based call center software solution that enables businesses to effectively handle their client interactions. With Nectar Desk, businesses can streamline their communication channels and gain valuable insights through comprehensive reporting. The software provides adaptability for small businesses, boosting productivity and efficiency. Nectar Desk has received positive reviews from users, highlighting its effectiveness for businesses of different sizes and industries. It integrates with other platforms like Pipedrive, providing an efficient and affordable solution for businesses' call center needs. Nectar Desk is a reliable choice for businesses looking to enhance their customer service and optimize their call center operations.

RingCentral is a cloud-based communications platform that provides businesses with a comprehensive suite of business phone, messaging, video, and collaboration tools. It enables businesses to communicate with customers, colleagues, and partners from any device, anywhere in the world. RingCentral's features include voice, video, messaging, conferencing, contact center, and team collaboration tools, as well as integrations with popular business applications. It also offers a range of services, such as analytics, reporting, and customer support. RingCentral is designed to help businesses of all sizes improve their communication and collaboration capabilities.

8x8.com is a cloud-based communications platform that provides businesses with a suite of integrated products for voice, video, chat, contact center, and enterprise-class API solutions. 8x8's products are designed to help businesses of all sizes improve customer experience, increase employee productivity, and reduce costs. 8x8's services are available in over 40 countries and are used by over one million businesses worldwide. 8x8's products are designed to be easy to use and integrate with existing business systems, making them ideal for businesses of all sizes. 8x8's products are also designed to be secure and reliable, ensuring that businesses can trust their communications platform.

Nextiva is a software company that offers business communication and collaboration tools. Its platform organizes team communication by bringing it all into a single platform, making work life simpler and helping bring all communication into one view. Nextiva offers a variety of features, including call encryption, unified communications, and call routing policies. The company also provides VoIP phone service plans starting at $20/month, which include porting and setup at no extra charge. Nextiva's network has numerous redundant data centers that give organizations high reliability and performance to scale. The company caters to specialized small businesses, such as insurance agencies, healthcare providers, law firms, nonprofits, and manufacturers. Nextiva was founded in 2006 and is backed by Goldman Sachs Asset Management. The company prides itself on delivering superior customer experience and was named the best business phone service in 2022.